1. Introduction
Welcome to Nihon Express. By using our towing services, you agree to the following terms and conditions. Please read them carefully before requesting our services.
2. Service Availability
- Our towing services are available 24/7, subject to weather conditions, traffic, and operational limitations.
- We strive to provide timely service but do not guarantee exact arrival times.
3. Service Charges & Payment
- Pricing varies based on distance, vehicle type, and service required.
- Payments must be made in full at the time of service unless otherwise agreed.
- We accept cash, credit/debit cards, and other approved payment methods.
- Additional charges may apply for extra services, such as after-hours towing or extended wait times.
4. Customer Responsibilities
- The customer must provide accurate location details and necessary information about the vehicle.
- The vehicle owner must ensure that the car is accessible and legally towable.
- Customers must remove personal belongings before towing. We are not responsible for lost or damaged items.
5. Liability & Damage
- We take utmost care while handling your vehicle, but we are not liable for pre-existing damages.
- We are not responsible for damages resulting from factors beyond our control, such as road conditions or unforeseen incidents.
- Any claims for damages must be reported immediately upon vehicle delivery.
6. Cancellation & Refund Policy
- Cancellations must be made at least [X] minutes before the scheduled pickup time.
- A cancellation fee may apply if the tow truck has already been dispatched.
- Refunds are only issued in cases of service failure or errors made by our company.
7. Roadside Assistance Limitations
- We provide towing and basic roadside assistance but do not perform mechanical repairs.
- We are not responsible for vehicles that become inoperable after being towed.
8. Legal Compliance
- All tows must comply with local laws and regulations.
- We reserve the right to refuse service in cases of illegal vehicle possession, unsafe conditions, or customer misconduct.
9. Changes to Terms & Conditions
We may update these terms at any time. Continued use of our services indicates acceptance of the latest terms.
10. Contact Information
For questions or concerns, contact us at:
📞 0422 556 207
📧 [Email]
📍 [Address]